dial recognises the need for investment in top quality people and systems. Our highly trained staff use the latest software and hardware platforms, ensuring high levels of system uptime for agents
dial has invested in state of the art dialler management using íAltitudes uCI suite of applications. Altitude uCI (Unified Customer Interaction) is a comprehensive, fully integrated solution that enables dial to manage customer interactions in a multimedia environment.
The Altitude uCI suite enables dial to maximise the value of each and every customer interaction, regardless of the channel customers use to contact us - Voice, e-mail, Interactive Voice Response and the Web.
The system helps us to increase productivity levels, reduce costs, and ultimately, keep our customers by delivering exceptional customer service.